Welcome to your AppsAnywhere On-Premises Journey

As you start to embark on your AppsAnywhere journey, our Sales and Customer Success Team will discuss with you about your success objectives and how we can maximise your benefits with our platform. This initial stage will highlight key project details such as, roles and responsibilities, project success criteria and include useful information such as our deployment guide. At this stage you will also gain access to Guide CX, our customer onboarding tool to give a top-level overview of the project steps and progress through them.

Customer Attendees

• Senior Sponsor
• Project Manager
• AppsAnywhere Product Owner
• Technical Lead

AppsAnywhere Attendees

• 

  Sales Manager

• 

  Customer Success Manager

Resources

• Presentation
• Customer Journey Overview
• GuideCX
• Project Success Criteria

Outputs

• Roles & Responsibilities
• Project Success Criteria
• Go-Live Date (UAT complete)
• Initial Rollout Plan
• AppsAnywhere Awareness
• Demo Scheduled
• GuideCX Intro
• Technical Design Call Scheduled
• AppsAnywhere Deployment Guide

To fully ensure you and your team gain a thorough understanding of our AppsAnywhere platform, your dedicated AppsAnywhere Customer Success Manager will provide a 1-hour, top-tier demonstration highlighting all the useful tools and features for you to utilise and to ensure the successful implementation.

Customer Attendees

• All Project Team Members (not familiar with AppsAnywhere)

AppsAnywhere Attendees

• 

  Customer Success Manager

• 

  Sales Manager

Resources

• High-Level Benefits
• AppsAnywhere Demo

Outputs

• AppsAnywhere Understanding

Here your AppsAnywhere Implementation Manager will get involved to discuss the technical aspects of our AppsAnywhere Platform and the infrastructure required to fully maximise its features. By using our Deployment Guide issued earlier to help answer any questions and outline key information and timescales.

Customer Attendees

• Project Manager
• AppsAnywhere Product Owner
• Technical Lead

AppsAnywhere Attendees

• 

  Implementation Manager

• 

  Implementation Consultant

Resources

• GuideCX
• AppsAnywhere Deployment Guide
• AppsAnywhere Deployment Handover Form

Outputs

• Server Installation Timescale
• Add Technical Contacts to GuideCX
• Request AppsAnywhere Deployment Handover Form
• Start Client Deployment

To fully ensure a successful installation your technical Implementation Manager and Consultant will both confirm everything is in place and ready to go. This is when your AppsAnywhere licenses will be generated, training dates confirmed and logistics for the installation itself will be finalised.

Customer Attendees

• Project Manager
• AppsAnywhere Product Owner
• Technical Lead

AppsAnywhere Attendees

• 

  Implementation Consultant

• 

  Implementation Manager

Resources

• GuideCX
• AppsAnywhere Deployment Guide
• Completed AppsAnywhere Deployment Handover Form

Outputs

• Installation Logistics
• Installation Timeframe
• Training Scheduled
• AppsAnywhere Licenses

At this exciting stage, your AppsAnywhere Installation Engineer will complete the install and configuration of your AppsAnywhere platform, as defined in the infrastructure design process. Usually taking just 1 working day, you will have your newly installed AppsAnywhere platform ready to be populated.

Customer Attendees

• AppsAnywhere Product Owner
• Technical Lead

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• AppsAnywhere Deployment Guide
• Completed AppsAnywhere Deployment Handover Form
• Remote Access
• AppsAnywhere Infrastructure
• AppsAnywhere Licenses
• Day One AppsAnywhere Instance

Outputs

• Fully Installed & Operational AppsAnywhere Platform
• AppsAnywhere Clients Deployed

Benefiting from our introductory admin training, your AppsAnywhere Implementation Consultant will provide you with the knowledge required to fully support the platform, such as, managing applications, provisions, users, restrictions, reports and conducting basic system maintenance. This session also provides best practices to utilise the success of the platform, such as, organizing apps for consistent access, providing support and additional unique tips on key areas of focus to ensure project success.

Customer Attendees

• Senior Sponsor
• AppsAnywhere Administrators
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• Course Requirements
• Training Material

Outputs

• Trained AppsAnywhere Administrators
• New Strategy Approach (with a full feature set according to success criteria)
• Service Delivery Plan
• AppsAnywhere Delivery Methods Configuration Requirements

The day after your AppsAnywhere admin training, your AppsAnywhere Implementation Consultant will then help guide you through the population of delivery methods, applications, and user groups ready for the initial rollout and testing. The most common app types will be added at this stage:

• Locally Installed
• Downloads
• Web Applications (Including all VLE, Office365 and core university webpages).
• Virtualized
• Integrated Technologies (e.g., VMWare, AVD, Citrix, RAS).

Customer Attendees

• AppsAnywhere Administrators

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• AppsAnywhere Platform
• Uploaded Applications
• User Groups

Outputs

• Populated AppsAnywhere Platform
• Scheduled Initial Rollout & Testing

If required, we offer our 2-day AppsAnywhere Associate training course exclusively designed to provide your IT team with the knowledge required to virtualise apps through Cloudpaging for use with AppsAnywhere. By doing so, you can be confident in your team being fully trained AppsAnywhere packagers ready to maximise your AppsAnywhere platform.

Customer Attendees

• Application Packagers

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• Course Requirements
• Training Material

Outputs

• Fully Trained AppsAnywhere Packagers
• Scheduled AppsAnywhere Implementation Sign-Off

At this point, it is time to sign-off the server installation, ensure the project is on track and check off any key success points from your unique success objectives. Here your AppsAnywhere Implementation Team will re-introduce you to your AppsAnywhere Customer Success Manager who will help guide you through the rollout and testing. They will arrange the next steps of your AppsAnywhere journey with you re-highlighting key areas and answer any new questions. From this point on it’s time to watch your AppsAnywhere platform take off!

Customer Attendees

• Senior Sponsor
• Project Manager
• AppsAnywhere Product Owner
• AppsAnywhere Technical Lead

AppsAnywhere Attendees

• 

  Implementation Manager

• 

  Implementation Consultant

• 

  Customer Success Manager

Resources

• Project Success Criteria
• AppsAnywhere Infrastructure Sign-Off
• AppsAnywhere Server Handover Form

Outputs

• Schedule Next Activities
• Schedule Check-In/Catch-Up Calls
• Implementation Sign-Off
• Begin Rollout & Testing
• Signed AppsAnywhere Infrastructure Sign-Off Form
• Handover to Customer Success
• Introduction to AppsAnywhere Support
• Updated Rollout Timeline (if required)

Carrying on with your partnership with AppsAnywhere, your AppsAnywhere Customer Success Manager will supply with your detailed marketing pack. In this pack you can benefit from support, advice and assets designed specifically for marketing your new platform to students along with practical advice for communication to all stakeholders too. Our marketing packs are rich with real-world examples and provide access to our extensive library of resources.

Customer Attendees

• AppsAnywhere Administrators
• Communications Leads
• Project Manager

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Marketing Pack

Outputs

• Marketing & Communications Planning
• Deployed Marketing and Communications Planning

After your AppsAnywhere platform has been configured and testing for a month, your AppsAnywhere Implementation Consultant will be back in touch to explain individually your platform’s analytics features. Using your institutions usage data and making the orientation entirely unique to you, the session will focus on understanding usage levels, creating dashboards and scheduling reports. Our development team are always working on adding new features to our analytics service to further help you reach better student outcomes.

Customer Attendees

• Analytics Explorers
• Analytics Users

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• Course Requirements
• Training Material

Outputs

• Fully Trained Analytics Users

The finishing touch from your AppsAnywhere Implementation Consultant comes in the form of additional training to go above and beyond for your student population. Here your internal support will receive specialised training to gain knowledge of how to resolve student questions and supporting with issues and troubleshooting. It is important to note that as part of your AppsAnywhere partnership we will always have a dedicated support team to aid your internal line support along your entire AppsAnywhere journey.

Customer Attendees

• AppsAnywhere Product Owner
• 1st & 2nd Line Support

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• Training Material

Outputs

• Trained Support Staff
• 1st Line Support Proficiency
• Training Objectives; What is AppsAnywhere and how does it work? How do legacy app installers work? How does app virtualization work? Identify the benefits for IT and end users. How does Cloudpaging work? What can go wrong and why? How to troubleshoot virtualized application issues.

To ensure a successful project from start to finish, your Customer Success Manager will check in on a short call to clarify any outstanding questions you may have ahead of your service going live.

Customer Attendees

• Senior Sponsor
• Project Manager
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

Outputs

• Ready to Go-Live
• Setup Status Calls

When the time comes for your brand-new shiny AppsAnywhere platform to go live, both your AppsAnywhere Customer Success Manager and our Implementation team will be available for the entire day to support where needed to ensure everyone across campus can start to enhance their day with AppsAnywhere.

Customer Attendees

• Project Manager
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Consultant

• 

  Customer Success Manager

Resources

• AppsAnywhere Platform
• End Users

Outputs

Now your AppsAnywhere platform is fully functioning and helping to improve student outcomes daily, there will be a final project review to confirm the project success and to ensure that your team has the full capabilities to deliver a full application delivery service.
It is in this review that our partnership really comes to life. Future phases can be defined such as further rollout to managed and bring-your-own devices as well the future replacement of other solutions and outlining future integrations. All of which can be discussed at a time that suits with your dedicated AppsAnywhere Customer Success Manager.

Customer Attendees

• Senior Sponsor
• Project Manager
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Manager

• 

  Customer Success Manager

• 

  Sales

Resources

• Project Success Criteria

Outputs

• Signed Project Success Criteria
• Support Introduction
• Live AppsAnywhere Platform
• Check-In Calls Scheduled
• BAU
• AppsAnywhere Support Understanding
• AppsAnywhere Benefits Understanding
• Next Phases Defined; Further rollout to managed devices/BYOD; Replacement of other solutions and/or further integrations

As you implement AppsAnywhere it is important that new cohorts of students are aware and excited to access their applications flexibly.  As the service adapts and improves over time, it is important we regularly review your marketing and communications efforts to ensure your users are aware of these added benefits. During this session, your Customer Success Manager will provide you with updated marketing materials, ideas on how to communicate new AppsAnywhere features, real world marketing examples and a comprehensive communications plan.

Customer Attendees

• AppsAnywhere Admin
• AppsAnywhere Service Owner
• Communications Lead
• AppsAnywhere Senior Sponsor (optional)

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Marketing presentation
• Marketing Pack
• Communications plan

Outputs

• Create a Marketing and Communication plan
• Request new marketing materials from AppsAnywhere
• Planning and communicating the latest AppsAnywhere release & new features

Ongoing support will be provided to ensure your institution is effectively using Analytics. AppsAnywhere will work with you to ensure you are achieving your desired outcomes and accessing data that’s aligned with your strategic goals. This may include understanding underutilised software licenses, how effective your BYOD rollout is, or understanding ways you can reduce VDI usage. As strategic goals within your organisation change, AppsAnywhere wants to ensure you have the necessary data to support you achieving these goals. 

Customer Attendees

• AppsAnywhere Service Owner
• Analytics Explorer Users

AppsAnywhere Attendees

• 

  Customer Success Manager

• 

  AppsAnywhere Support

Resources

• Live AppsAnywhere Analytics environment

Outputs

• An understanding of own usage data in line with strategic goals
• An understanding of software usage compared to licensing
• Analytics feature updates

Methods to deliver applications are ever changing and so is your AppsAnywhere service with new features, integrations and delivery methods being added all the time to help you provide the best service possible. During this session your Customer Success Manager will review your AppsAnywhere admin portal and make suggestions based on up-to-date best practices taken from other institutions like your own! 

Customer Attendees

• AppsAnywhere Admin
• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Best Practice Presentation
• Best Practice Checklist

Outputs

• An understanding how to configure new AppsAnywhere features
• An understanding how to configure the AppsAnywhere admin portal for the best user experience
• Informed of latest best practises taken from other institutions
• The ability to implement latest best practises

During this meeting your Customer Success Manager will demonstrate the latest features, integrations and developments recently added to AppsAnywhere- this is a great opportunity to understand the benefits of our latest developments. This session is also the perfect time to understand what exciting new features and services we have planned on our roadmap. Not only will you get a chance to see what we have planned in the next 1-5 years, but you will also have the opportunity to shape the future of AppsAnywhere as your feedback informs our development strategy! 

Customer Attendees

• AppsAnywhere Admin
• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Latest AppsAnywhere version brochure
• AppsAnywhere Demo Portal

Outputs

• Understanding of new features, functionality & benefits
• Insight into new developments and upcoming roadmap
• AppsAnywhere product feedback

We pride ourselves on providing attentive and tailored support to our customers, therefore from time to time there may be a need to arrange a dedicated call to work through and action multiple tickets or review your AppsAnywhere environment. During this call your dedicated Customer Success Manager and our Head of Support will review any current open tickets you may have and create tailored actions for each ticket. In addition to this we’ll also perform a technical review of your AppsAnywhere environment. This will ensure your AppsAnywhere service is consistently performing at the highest level. 

Customer Attendees

• AppsAnywhere Service Owner
• AppsAnywhere Admin

AppsAnywhere Attendees

• 

  Customer Success Manager

• 

  Head of Support

Resources

• Zendesk tickets
• Access to customer AppsAnywhere environment

Outputs

• An action plan for any outstanding tickets
• Cover any technical questions in detail
• An understanding of admin best practices
• An understanding how to configure AppsAnywhere for best performance & user experience

At AppsAnywhere we understand that the high-level goals of our customers are constantly changing, as are ours! It’s important that stakeholders at the top of both businesses are aligned with these strategic goals, in order to ensure continued success and growth. Whether a CIO or Director wants to speak with us, or you simply wish to speak with our CEO, we’re eager to make it happen! These conversations are crucial to ensuring we’re growing alongside our customers and making sure everyone is moving towards achieving their strategic goals. 

Customer Attendees

• CIO
• IT Direction
• Customer Attendees: CIO / IT Direction / AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  CEO

• 

  Co-Founder

• 

  Customer Success Manager

Resources

• N/A

Outputs

• Understanding of AppsAnywhere strategic direction
• Aligning AppsAnywhere goals with those of your institution
• Insight into upcoming features and roadmap
• Identifying an executive sponsor within AppsAnywhere for the institution

Bringing the human element to our meetings its massively important! We are lucky in that our work allows us to be flexible, and available to support our customers remotely. With that said, nothing beats a face-to-face meeting and visiting the array of beautiful campus’ our customers have! Fed up with Teams and Zoom? Let’s make it a traditional face to face meeting. This will better allow us to deepen our partnership and make sure we’re working towards your strategic goals.

Customer Attendees

• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• N/A

Outputs

• AppsAnywhere update, roadmap and new features
• Update on AppsAnywhere usage at university
• Better understanding of how AppsAnywhere can assist with the institutions strategic goals

At AppsAnywhere we want everyone to feel included and involved in what we do, and we’re always eager to meet the team! This allows us to gather feedback, share updates and build relationships. It’s also a great opportunity for your team to ask questions and identify any knowledge gaps we can assist with. We want to understand the challenges faced amongst your team and put a plan together to ensure these are overcome. 

Customer Attendees

• AppsAnywhere Wider Service Team

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• N/A

Outputs

• Team introduction to AppsAnywhere Customer Success Manager
• Opportunity for feedback on AppsAnywhere
• AppsAnywhere update, roadmap & service developments
• Review and action daily challenges faced by wider team
• An understanding of how AppsAnywhere can add value to wider team

Working solely in higher education has allowed us to build a global community made up of fantastic minds, all orientating towards similar goals. AppsAnywhere events provide an opportunity for our community to come together, share best practices, ideas and join forces to overcome challenges faced by universities across the world. Our uniqueness of working only in the higher education market means our events are filled with value, whether you’re sharing your ideas or learning from another university, you won’t want to miss out! Your Customer Success Manager can advise you on any upcoming events. 

Customer Attendees

• AppsAnywhere Service Team

AppsAnywhere Attendees

• 

  AppsAnywhere Team

Resources

• Kingston User Day 2022

Outputs

• Learn about upcoming developments at AppsAnywhere
• Engage with the AppsAnywhere Community
• AppsAnywhere presentations
• Learn from customer presentations
• Dedicated networking and knowledge transfer opportunities

Understanding the goals of our customers is hugely important to ensuring success. Whether it’s short-term AppsAnywhere goals, or longer-term strategic goals, we want to ensure we’re working together to achieve these. This is also a great opportunity to share feedback, as feedback enables growth! We are constantly developing our products and services in line with what our customers and higher education want to see. So why not share your thoughts and ideas with your Customer Success Manager?  

Customer Attendees

• AppsAnywhere Service Owner
• AppsAnywhere Senior Sponsor

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• N/A

Outputs

• AppsAnywhere feedback
• AppsAnywhere alignment with institutions strategic goals