Welcome to your AppsAnywhere Cloud Migration Journey!

As you start to embark on your AppsAnywhere Cloud journey, your committed Customer Success and Implementations Team will discuss with you your success objectives and timeframes for the project. In this initial stage we will highlight key project details such as, roles and responsibilities, project success criteria and include useful information such as our deployment guide, which will provide you with all the technical requirements to implement AppsAnywhere Cloud. At this stage you will also gain access to Guide CX, our customer onboarding tool, to give a top-level overview of the project steps and progress through them. This call will also be an opportunity to ask any technical questions regarding your AppsAnywhere Cloud environment.

Customer Attendees

• AppsAnywhere Product Owner
• Technical Lead

AppsAnywhere Attendees

• 

  Implementation Consultant

• 

  Customer Success Manager

Resources

• Customer Journey Overview
• GuideCX
• Project Success Criteria
• Cloud Deployment Guide

Outputs

• Roles & Responsibilities
• Project Success Criteria
• Go-Live Date (UAT complete)
• GuideCX Intro
• AppsAnywhere Cloud Deployment Guide

This AppsAnywhere Best Practices session will ensure you are equipped with the knowledge to reconfigure your AppsAnywhere portal for the best possible user and admin experience. During this session your Implementation Consultant will bring you up to speed with the latest best practices taken from institutions across the globe.

Customer Attendees

• AppsAnywhere Administrators
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• Course Requirements
• Training Material

Outputs

• Trained AppsAnywhere Administrators and an understanding of AppsAnywhere Cloud configuration requirements

This is where we will handover your new AppsAnywhere Cloud platform ready for you to configure. Don’t worry, you don’t need to repackage your apps, we can transfer everything for you, but you will need to work through the configurations below to ensure the best user and admin experience:

• Setting up provisions
• Adding applications
• Adding delivery methods
• Branding
• Automated App Licenses
• App collections
• LMS integration
• Dependencies

Customer Attendees

• AppsAnywhere Administrators

AppsAnywhere Attendees

Resources

• AppsAnywhere Cloud Platform
• AppsAnywhere Documentation Site

Outputs

• Fully populated AppsAnywhere Platform

Following the configuration of your AppsAnywhere Cloud environment your dedicated Implementation Consultant will review and help guide you through the population of your Appstore. This will involve reviewing your provisions, applications, LMS integration, branding, feature utilization, delivery methods and user groups ready for Go-Live. The most common app delivery options will also be reviewed at this stage:

• Locally Installed
• Downloads
• Web Applications (Including all VLE, Office365 and core university webpages).
• Virtualized
• Integrated Technologies (e.g., VMWare, AVD, Citrix, RAS).

Customer Attendees

• AppsAnywhere Administrators
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Consultant

• 

  Customer Success

Resources

• Configured AppsAnywhere Cloud Platform

Outputs

• Populated AppsAnywhere Platform
• Scheduled Go-Live date

When the time comes for you to switch from your on-premise solution to your new AppsAnywhere Cloud platform, both your Customer Success Manager and our Implementation team, will be available for the entire day to support where needed to ensure a smooth transition.

Customer Attendees

• AppsAnywhere Administrators
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Consultant

• 

  Customer Success Manager

Resources

• AppsAnywhere Platform
• End Users

Outputs

• Users launching software via your AppsAnywhere Cloud Platform

Now the AppsAnywhere platform your users know and love is fully hosted, there will be a final project review to confirm the project success and to ensure that your team has the full capabilities to carry on delivering a great service.

Customer Attendees

• AppsAnywhere Administrators
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Manager

• 

  Customer Success Manager

Resources

• Project Milestones and Success Criteria

Outputs

• Live AppsAnywhere Platform
• Check-In Calls Scheduled
• BAU
• AppsAnywhere Support Understanding

After your AppsAnywhere Cloud platform has been configured and has been live for a month, your Implementation Consultant will explain your platform’s analytics features. Using your institutions usage data and making the orientation entirely unique to you, the session will focus on understanding usage levels, creating dashboards and scheduling reports. Our development team are always working on adding new features to our analytics service to further help you reach better student outcomes.

Customer Attendees

• AppsAnywhere Administrators
• AppsAnywhere Product Owner

AppsAnywhere Attendees

• 

  Implementation Consultant

Resources

• AppsAnywhere Cloud Platform

Outputs

• Fully Trained Analytics Users

As you implement AppsAnywhere it is important that new cohorts of students are aware and excited to access their applications flexibly.  As the service adapts and improves over time, it is important we regularly review your marketing and communications efforts to ensure your users are aware of these added benefits. During this session, your Customer Success Manager will provide you with updated marketing materials, ideas on how to communicate new AppsAnywhere features, real world marketing examples and a comprehensive communications plan.

Customer Attendees

• AppsAnywhere Admin
• AppsAnywhere Service Owner
• Communications Lead
• AppsAnywhere Senior Sponsor (optional)

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Marketing presentation
• Marketing Pack
• Communications plan

Outputs

• Create a Marketing and Communication plan
• Request new marketing materials from AppsAnywhere
• Planning and communicating the latest AppsAnywhere release & new features

Ongoing support will be provided to ensure your institution is effectively using Analytics. AppsAnywhere will work with you to ensure you are achieving your desired outcomes and accessing data that’s aligned with your strategic goals. This may include understanding underutilised software licenses, how effective your BYOD rollout is, or understanding ways you can reduce VDI usage. As strategic goals within your organisation change, AppsAnywhere wants to ensure you have the necessary data to support you achieving these goals.

Customer Attendees

• AppsAnywhere Service Owner
• Analytics Explorer Users

AppsAnywhere Attendees

• 

  Customer Success Manager

• 

  AppsAnywhere Support

Resources

• Live AppsAnywhere Analytics environment

Outputs

• Analytics feature updates

Methods to deliver applications are ever changing and so is your AppsAnywhere service with new features, integrations and delivery methods being added all the time to help you provide the best service possible. During this session your Customer Success Manager will review your AppsAnywhere admin portal and make suggestions based on up-to-date best practices taken from other institutions like your own!

Customer Attendees

• AppsAnywhere Admin
• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Best Practice Presentation
• Best Practice Checklist

Outputs

• An understanding how to configure new AppsAnywhere features
• An understanding how to configure the AppsAnywhere admin portal for the best user experience
• Informed of latest best practises taken from other institutions
• The ability to implement latest best practises

During this meeting your Customer Success Manager will demonstrate the latest features, integrations and developments recently added to AppsAnywhere- this is a great opportunity to understand the benefits of our latest developments. This session is also the perfect time to understand what exciting new features and services we have planned on our roadmap. Not only will you get a chance to see what we have planned in the next 1-5 years, but you will also have the opportunity to shape the future of AppsAnywhere as your feedback informs our development strategy!

Customer Attendees

• AppsAnywhere Admin
• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• Latest AppsAnywhere version brochure
• AppsAnywhere Demo Portal

Outputs

• Understanding of new features, functionality & benefits
• Insight into new developments and upcoming roadmap
• AppsAnywhere product feedback

We pride ourselves on providing attentive and tailored support to our customers, therefore from time to time there may be a need to arrange a dedicated call to work through and action multiple tickets or review your AppsAnywhere environment. During this call your dedicated Customer Success Manager and our Head of Support will review any current open tickets you may have and create tailored actions for each ticket. In addition to this we’ll also perform a technical review of your AppsAnywhere environment. This will ensure your AppsAnywhere service is consistently performing at the highest level.

Customer Attendees

• AppsAnywhere Service Owner
• AppsAnywhere Admin

AppsAnywhere Attendees

• 

  Customer Success Manager

• 

  Head of Support

Resources

• Zendesk tickets
• Access to customer AppsAnywhere environment

Outputs

• Cover any technical questions in detail
• An understanding of admin best practices
• An understanding how to configure AppsAnywhere for best performance & user experience

At AppsAnywhere we understand that the high-level goals of our customers are constantly changing, as are ours! It’s important that stakeholders at the top of both businesses are aligned with these strategic goals, in order to ensure continued success and growth. Whether a CIO or Director wants to speak with us, or you simply wish to speak with our CEO, we’re eager to make it happen! These conversations are crucial to ensuring we’re growing alongside our customers and making sure everyone is moving towards achieving their strategic goals.

Customer Attendees

• CIO
• IT Direction
• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  CEO

• 

  Co-Founder

• 

  Customer Success Manager

Resources

• N/A

Outputs

• Understanding of AppsAnywhere strategic direction
• Aligning AppsAnywhere goals with those of your institution
• Insight into upcoming features and roadmap
• Identifying an executive sponsor within AppsAnywhere for the institution

Bringing the human element to our meetings its massively important! We are lucky in that our work allows us to be flexible, and available to support our customers remotely. With that said, nothing beats a face-to-face meeting and visiting the array of beautiful campus’ our customers have! Fed up with Teams and Zoom? Let’s make it a traditional face to face meeting. This will better allow us to deepen our partnership and make sure we’re working towards your strategic goals.

Customer Attendees

• AppsAnywhere Service Owner

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• N/A

Outputs

• AppsAnywhere update, roadmap and new features
• Update on AppsAnywhere usage at university
• Better understanding of how AppsAnywhere can assist with the institutions strategic goals

At AppsAnywhere we want everyone to feel included and involved in what we do, and we’re always eager to meet the team! This allows us to gather feedback, share updates and build relationships. It’s also a great opportunity for your team to ask questions and identify any knowledge gaps we can assist with. We want to understand the challenges faced amongst your team and put a plan together to ensure these are overcome.

Customer Attendees

• AppsAnywhere Wider Service Team

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• N/A

Outputs

• Team introduction to AppsAnywhere Customer Success Manager
• Opportunity for feedback on AppsAnywhere
• AppsAnywhere update, roadmap & service developments
• Review and action daily challenges faced by wider team
• An understanding of how AppsAnywhere can add value to wider team

Working solely in higher education has allowed us to build a global community made up of fantastic minds, all orientating towards similar goals. AppsAnywhere events provide an opportunity for our community to come together, share best practices, ideas and join forces to overcome challenges faced by universities across the world. Our uniqueness of working only in the higher education market means our events are filled with value, whether you’re sharing your ideas or learning from another university, you won’t want to miss out! Your Customer Success Manager can advise you on any upcoming events.

Customer Attendees

• AppsAnywhere Service Team

AppsAnywhere Attendees

• 

  AppsAnywhere Team

Resources

• Kingston User Day 2022

Outputs

• Learn about upcoming developments at AppsAnywhere
• Engage with the AppsAnywhere Community
• AppsAnywhere presentations
• Learn from customer presentations
• Dedicated networking and knowledge transfer opportunities

Understanding the goals of our customers is hugely important to ensuring success. Whether it’s short-term AppsAnywhere goals, or longer-term strategic goals, we want to ensure we’re working together to achieve these. This is also a great opportunity to share feedback, as feedback enables growth! We are constantly developing our products and services in line with what our customers and higher education want to see. So why not share your thoughts and ideas with your Customer Success Manager?

Customer Attendees

• AppsAnywhere Service Owner
• AppsAnywhere Senior Sponsor

AppsAnywhere Attendees

• 

  Customer Success Manager

Resources

• N/A

Outputs

• AppsAnywhere feedback
• AppsAnywhere alignment with institutions strategic goals